Privacy Policy
Effective from 21 July 2026
1. About this policy
Christian Surfers New Zealand respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the choices you have.
It applies to information collected through:
Our website and online shop
Events, camps and programmes
Christian Surfers local missions
CSALT and other Christian Surfers initiatives
Donations and supporter communications
Employment, volunteer and leadership applications
Feedback, safety concerns and complaints
Newsletters and other communications
We handle personal information in accordance with the New Zealand Privacy Act 2020.
2. Who we are
In this policy, “Christian Surfers New Zealand”, “CSNZ”, “we”, “us” and “our” refer to:
Christian Surfers New Zealand
Trading as Christian Surfers New Zealand
Charity registration number: CC28292
Address:
226 Gravatt Road Papamoa Beach, 3118
Privacy Officer email:
logan@christiansurfers.org.nz
General contact email:
info@christiansurfers.org.nz
Christian Surfers New Zealand is responsible for collecting and holding the personal information described in this policy.
3. What information we collect
The information we collect depends on how you interact with Christian Surfers New Zealand.
It may include:
Your name and contact details
Your age or date of birth
Parent or guardian details
Emergency contact information
Event, camp, programme or local mission information
Medical, allergy, dietary, accessibility or safety information
Surfing or activity experience
Order, payment and donation information
Employment, volunteer, leadership or programme application information
Enquiries, feedback, incident reports and complaints
Photographs, video, audio or personal stories
Website information, including your browser, device, pages visited and how you found our website
We only collect personal information that is reasonably necessary for our activities.
4. How we collect information
We normally collect personal information directly from you when you:
Complete a website or registration form
Register for an event, camp or programme
Join or contact a local mission
Make a purchase or donation
Subscribe to our newsletter
Apply for a role or programme
Submit feedback, a safety concern or a complaint
Contact or interact with us
We may also receive information from a parent, guardian, emergency contact, referee, staff member, volunteer, local mission leader or another person involved in an event or concern.
5. Why we collect and use information
We may collect and use your information to:
Manage events, camps, programmes and local missions
Communicate with participants, parents, guardians and supporters
Manage health, safety and emergency situations
Assess applications and registrations
Process purchases, donations, payments and deliveries
Issue confirmations, invoices and receipts
Respond to enquiries, feedback, safety concerns and complaints
Manage staff members, leaders and volunteers
Send newsletters and updates you have requested
Share photographs, videos or stories where appropriate
Improve our website, communications and activities
Prevent misuse and protect our people and systems
Meet legal, financial, safety, insurance and reporting obligations
We will generally only use personal information for the purpose for which it was collected, for a closely related purpose, with your permission or where permitted or required by law.
6. Is providing information optional?
Providing personal information is generally voluntary.
However, some information may be required for us to:
Safely include someone in an activity
Complete an order or payment
Assess an application or registration
Issue a donation receipt
Respond to an enquiry or concern
Meet a legal, insurance or safeguarding requirement
If required information is not provided, we may be unable to complete the registration, order or application, or safely include the person in an activity.
Some complaints may be submitted anonymously. However, anonymity may limit our ability to investigate, ask further questions or update you on the outcome.
7. Who we share information with
We only share personal information where it is reasonably necessary.
Depending on the circumstances, we may share information with:
Authorised CSNZ staff, volunteers, local mission leaders and Board members
Event, accommodation, transport, catering or activity providers
Website, email, database, payment and cloud-storage providers
Couriers and delivery providers
Medical professionals and emergency services
Insurers, accountants, auditors and professional advisers
Christian Surfers International or another Christian Surfers organisation where necessary
Police, Oranga Tamariki, regulators or other authorities where permitted or required by law
Access to medical, safety and complaint information will be limited to people who reasonably need it.
We do not sell or rent personal information.
Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure appropriate privacy protections are in place.
8. Children and young people
Christian Surfers New Zealand works with children and young people.
Where appropriate, we may collect information and consent from a parent or guardian. We will only collect information that is reasonably necessary to support the young person, manage safety and deliver the relevant activity.
We may contact a parent, guardian, emergency contact, health professional or emergency service where reasonably necessary to protect someone’s health or safety.
9. Emergency contacts and information about others
If you provide personal information about another person, such as an emergency contact, parent, guardian, participant or referee, you should have a reasonable basis for providing it.
Where practical, you should let that person know their information has been provided to Christian Surfers New Zealand and direct them to this Privacy Policy.
10. Complaints and safety concerns
Information submitted through a complaint or safety form will be sent to the authorised person identified on that form.
We will handle this information as privately as reasonably possible. However, relevant information may need to be shared to:
Understand or investigate the concern
Give an affected person a fair opportunity to respond
Obtain professional or legal advice
Protect someone from harm
Meet a legal, insurance or safeguarding obligation
Anyone directly involved in or conflicted by a complaint should not be responsible for deciding its outcome.
We cannot promise complete confidentiality where information must be shared to respond fairly, protect someone’s safety or meet a legal obligation.
11. Photographs, video and stories
We may take photographs, video or audio recordings at Christian Surfers events and activities.
Where appropriate, we will provide notice or seek permission before publicly using identifiable photographs, recordings, testimonies or personal stories.
For children and young people, we may seek permission from a parent or guardian.
You may tell the event organiser if you do not wish to be photographed or recorded. We will take reasonable steps to respect your request.
12. Newsletters and communications
We may send newsletters, event information, fundraising communications or supporter updates when you have subscribed or otherwise agreed to receive them.
You can unsubscribe using the link included in an email or by contacting us.
Unsubscribing from marketing will not prevent us from sending information reasonably necessary to manage an order, donation, registration, application or safety matter.
13. Cookies and website analytics
Our website and technology providers may use cookies and analytics tools to operate the website and understand how visitors use it.
This may include information about:
Pages visited
Links and buttons clicked
Devices and browsers used
Where visitors came from
Website and campaign performance
You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
14. Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
Limiting access according to a person’s role
Securing accounts and devices
Using passwords and multi-factor authentication
Using reputable website and technology providers
Training relevant staff members and volunteers
Securely disposing of information that is no longer required
No internet transmission, email system or storage platform can be guaranteed to be completely secure.
15. How long we keep information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected or for another lawful purpose.
How long we keep information may depend on:
Health, safety and safeguarding considerations
Financial, tax and charity-record requirements
Insurance requirements
Complaint or incident-management needs
Possible legal claims
Whether we have an ongoing relationship with the person
When information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or anonymise it.
16. Accessing or correcting your information
You may ask us to:
Confirm whether we hold personal information about you
Provide access to information we hold about you
Correct information that is inaccurate or incomplete
We may need to confirm your identity before responding.
Requests should be sent to:
Privacy Officer
Christian Surfers New Zealand
Email:
logan@christiansurfers.org.nz
Address:
226 Gravatt Road Papamoa Beach, 3118
If we do not make a requested correction, you may ask us to attach a statement of correction to the information.
17. Privacy breaches
If a privacy breach occurs, we will take reasonable steps to:
Contain and investigate the breach
Reduce the risk of further harm
Assess the likely effect on affected people
Keep appropriate records
Notify affected people and the Office of the Privacy Commissioner where required by law
Please contact our Privacy Officer as soon as possible if you believe personal information has been lost, accessed or disclosed without authorisation.
18. External websites and service providers
Our website may link to forms, websites or services operated by other organisations.
These organisations are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing personal information.
We may use providers including Rocketspark, Google services, newsletter platforms, payment providers, registration systems and social-media platforms.
19. Changes to this policy
We may update this Privacy Policy when our activities, systems, providers or legal responsibilities change.
The current version will be published on our website with an updated effective date.
20. Privacy enquiries and complaints
For questions, access or correction requests, or concerns about how we have handled personal information, contact:
Privacy Officer
Logan Mills, National Director Of Christian Surfers New Zealand
Email:
logan@christiansurfers.org.nz
Address:
226 Gravatt Road
We will aim to respond to privacy concerns promptly and fairly.
If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner through its website.
